Hardware Engineer
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Who we are
At Matrix Booking, we are committed to making hybrid work better for everyone. Our office booking and visitor management software empowers hybrid teams to maximise their time in the office while helping organisations reduce their environmental footprints. Join us to work with smart people, great clients, and cutting-edge technology—all while making a positive difference for people and the planet.
When you join Matrix Booking, you become part of the employee ownership trust that owns the business. This gives everyone a stake in the company’s success and the freedom to decide based on what’s right for our people, customers, and the world, rather than purely profit-focused.
The Role
You'll help set up, manage, and support the hardware our team rely on and support the hardware our customers depend on. This includes preparing laptops and accessories, keeping track of inventory, supporting staff with hardware issues and replacements, and making sure devices are ready when and where they're needed. You'll also coordinate hardware shipments for both internal use and customer deployments. If you enjoy working with tech, helping others, and keeping things running smoothly, this role is for you.
Key Responsibilities
Manage hardware for new starters and leavers
Troubleshoot and repair hardware issues
Maintain asset registers
Handle hardware orders, deliveries, and disposals
Support staff with hardware questions and training
Coordinate with teams and vendors
Ensure hardware security and compliance
Mandatory Qualifications & Skills
Experience with hardware setup and support
Strong troubleshooting and repair skills
Inventory and asset management knowledge
Good communication and documentation skills
Understanding of hardware security practices
Preferred Qualifications & Skills
Knowledge of procurement processes
Experience with remote hardware support
Familiarity with IT ticketing systems
Benefits
25 days of annual leave plus bank holidays
Pension Scheme
Private Health Insurance
Cyclescheme
Enhanced Maternity and Paternity pay
Group Life Assurance (4x salary)
Income Protection Insurance
Flexible working
Training and Development
Winter flu vaccinations & Eyecare scheme
Octopus Money Scheme
Octopus EV car scheme
You will need to provide:
proof that you have the right to work in the UK
2 x references
Work Location: Remote, with co-working opportunities and bi-annual in-person company away days.
How to Apply
To apply for the Hardware Engineer position, please click the link below and send your application via email. Ensure that you attach your resume and cover letter. In your email, please include the following details:
Your Full Name
Your Phone Number