Customer Success Manager
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Who we are
At Matrix Booking, we are committed to making hybrid work better for everyone. Our office booking and visitor management software empowers hybrid teams to maximize their time in the office while helping organisations reduce their environmental footprints. Join us to work with smart people, great clients, and cutting-edge technology—all while making a positive difference for people and the planet.
When you join Matrix Booking, you become part of the employee ownership trust that owns the business. This gives everyone a stake in the company’s success and the freedom to make decisions based on what’s right for our people, customers, and the world, rather than being purely profit-focused.
The Role
We’re looking for a Customer Success Manager to join our team to provide world class service for our wide ranging customer base. We’re looking for people who will show themselves to be trusted advisors to our customers every day and can’t live without Matrix Booking.
Key Responsibilities
Managing a portfolio of customers, ensuring they get maximum value out of Matrix Booking
Responding swiftly and diligently to any client communication
Provision of ad hoc training to clients and working with our teams to shape our offering
Resolving any issues for clients by working with the relevant Matrix Booking teams
Proactively communicating with customers to understand their challenges
Maintaining and updating the client database in our CRM
Working closely with the Customer Growth team to identify any upsell opportunities
Monitoring and increasing customer satisfaction (NPS)
Mandatory Qualifications & Skills
Has 1-2 years experience working in Customer Success or Account Management, ideally in SaaS/B2B in a fast growth environment
Has great attention to detail
Can communicate and build strong relationships with customers and colleagues
Is able to organise and prioritise their workload independently
What We Offer
A chance to work on impactful projects that benefit people and the environment.
An employee ownership trust structure that gives you a stake in the company’s success.
The opportunity to collaborate with a talented and passionate team.
Flexibility to work remotely with opportunities to meet with the team once a month
Benefits
25 days annual leave plus bank holidays
Pension Scheme
Private Health Insurance
Cyclescheme
Enhanced Maternity and Paternity pay
Group Life Assurance (4x salary)
Income Protection Insurance
Flexible working
Training and Development
Winter flu vaccinations & Eyecare scheme
Octopus Money Scheme
Octopus EV car scheme
You will need to provide:
proof that you have the right to work in the UK
2 x references
Work Location: Remote, with co-working opportunities and bi-annual in-person company away days.
How to Apply
To apply for the Software Developer position, please click the link below to send your application via email. Ensure that you attach your resume and cover letter. In your email, please include the following details:
Your Full Name
Your Phone Number