Account Director - Central Government
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Who we are
At Matrix Booking, we are committed to making hybrid work better for everyone. Our office booking and visitor management software empowers hybrid teams to maximize their time in the office while helping organisations reduce their environmental footprints. Join us to work with smart people, great clients, and cutting-edge technology—all while making a positive difference for people and the planet.
When you join Matrix Booking, you become part of the employee ownership trust that owns the business. This gives everyone a stake in the company’s success and the freedom to make decisions based on what’s right for our people, customers, and the world, rather than being purely profit-focused.
The Role
We are seeking an Account Director to manage some of our largest central government accounts. This is a strategic role with full ownership of designated accounts, focusing on customer satisfaction, retention, and revenue growth. You will work closely with our Central Government Account Lead who will act as a mentor, but you will have full autonomy in managing your accounts.
Key Responsibilities
Develop and execute account plans for assigned central government departments/agencies.
Build and maintain strong, commercially focused relationships with key stakeholders.
Drive customer satisfaction and engagement, ensuring that clients maximise the value from our platform.
Identify and deliver upsell and cross-sell opportunities, maximising revenue growth within your accounts.
Minimise churn risk through proactive engagement and problem-solving.
Work collaboratively with internal teams, including Product, Customer Success, and Marketing, to ensure seamless service delivery.
Provide strategic insights on public sector trends and customer needs to inform future product development.
Ensure all activity aligns with Matrix Booking’s values as a B Corp and employee-owned business.
Mandatory Qualifications & Skills
3+ years of account management experience, ideally within SaaS, workplace technology, or a related field.
Experience working with public sector/central government clients.
Proven track record in account farming, customer growth, and revenue retention.
Strong relationship-building skills with a strategic and commercial mindset.
Ability to own and drive an account strategy independently.
A passion for client success and a proactive approach to problem-solving.
Preferred Qualifications & Skills
Familiarity with public sector procurement processes.
Understanding of government workplace strategies and facilities management.
Benefits
25 days annual leave plus bank holidays
Pension Scheme
Private Health Insurance
Cyclescheme
Enhanced Maternity and Paternity pay
Group Life Assurance (4x salary)
Income Protection Insurance
Flexible working
Training and Development
Winter flu vaccinations & Eyecare scheme
Octopus Money Scheme
Octopus EV car scheme
Competitive salary with a performance-based bonus.
Immediate start available.
If you are a commercially driven, relationship-focused professional with a passion for working with the public sector, we’d love to hear from you!
You will need to provide:
proof that you have the right to work in the UK
2 x references
Work Location: Fully remote role with a preference for candidates within regular commuting distance of London.
How to Apply
To apply for the Support and Implementation Lead position, please click the link below to send your application via email. Ensure that you attach your resume and cover letter. In your email, please include the following details:
Your Full Name
Your Phone Number